1. Whilst every care is taken to ensure that the information on The Dogs Products website is accurate, some of the information used in our website is supplied to us by a third party. As our website operates an "AS IS" we don't give you any guarantees or warranties of any kind and do not accept any liability arising from any inaccuracy shown on the website or how it is interrupted.
2. We can't guarantee that everything on our website is free from any viruses or defects or that your use of this website won't cause damage to your computer, it's your responsibility to use the right equipment/software to view our website.
3. As we mention before we operate an "AS IS" site, which means that if you suffer any loss, damage or expense from using our website you will not have any claim against us or anyone connected to us with the aid of making this website.
4. Warranty for all items we sell remains with the manufacturer, but please get in contact with us if there is any problems with defective goods.
The Dogs Products returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
Your rights as a consumer
In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation.
How to cancel within the 7 day cooling off period Bay Road Gillingham Dorset SP8 4ES If your order was made by post, please say so. Refunds due to cancellation Returns and refunds outside the 7 day cooling off period Returning unwanted goods The Dogs Products Bay Road Gillingham Dorset SP8 4ES Refunds for unwanted goods
Should you wish to cancel your purchase within the 7 days 'cooling off' period, please contact us via the 'contact us' link at the bottom of the page or write to us at:
The Dogs Products
2 Bay Villas
Please tell us your name and address. If your order was made from this website, please tell us the Order ID, found on the confirmation e-mail you would have recieved once the transaction was completed.
Should you cancel your purchase with this 7 day 'cooling off' period, we will refund your payment in full. If you paid by credit or debit card from this website, your refund will be made directly to your credit or debit card within 30 days of your cancellation. If you paid by any other means, your refund will be made by cheque which will be posted to you within 30 days of your cancellation. There will be no charges for cancellation within this 7 day cooling off period.
Refunds for unwanted goods will only be made where the goods are returned unused, unopened and in re-saleable condition. Unwanted goods must be returned to us within 7 days of delivery.
Unwanted goods should be returned within 7 days of delivery. You should post them, unopened and undamaged, to
2 Bay Villas
We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt.
Providing that unwanted goods are received by us in unused, unopened and resaleable condition within 7 days of delivery, we will refund payment for the goods. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of return of goods.
If your order was made by post, please say so.
Refunds due to cancellation
Returns and refunds outside the 7 day cooling off period
Returning unwanted goods
The Dogs Products
Refunds for unwanted goods